Qantas vouchers: Airline offers $50 travel credit to frequent flyers to apologize for disruptions

Qantas offers $50 ‘forgiveness’ credits in latest attempt to fix its struggling reputation, as chief executive Alan Joyce issues personal apology: ‘It’s not good enough’

  • Qantas offered frequent flyers $50 travel credits to apologize for disruptions
  • CEO Alan Joyce apologized for video and email services sent to passengers
  • Qantas has been concerned about delays, cancellations and lost luggage

Qantas is offering its frequent flyers $50 in travel credits to apologize for the months of disruptions that have plagued the airline since borders reopened following the coronavirus pandemic.

Qantas chief executive Alan Joyce personally delivered the apology in a video and email sent to members on Sunday.

“Over the past few months, too many of you have experienced delayed, canceled flights and misplaced bags,” Joyce said.

“There are good reasons why, but when it comes to what you expect from Qantas, it’s not good enough.

“On behalf of the national carrier, I want to apologize and assure you that we are working hard to get back to our best.”

Qantas is offering frequent flyers $50 in travel credits to apologize for the ongoing disruptions that have dogged the airline over the past few months.

Qantas CEO Alan Joyce personally delivered the apology in a video and email sent to members

Qantas CEO Alan Joyce personally delivered the apology in a video and email sent to members

Passengers can use the $50 travel credit when purchasing a return Qantas flight.

Frequent flyers with Silver status or higher will also be able to access the Qantas Club or the International Business Lounge.

Joyce said work is already underway to improve the airline’s services.

“We’ve hired 1,500 more people since April, adjusted hours … to deal with a 50 percent jump in sick leave and are rolling out our new technology to make your journey easier,” he said .

“We are already seeing a sustained improvement in baggage handling and on-time performance, and while factors outside of our control such as weather can have an impact on our schedule, we expect things to continue to improve each week.”

The voucher comes as Qantas’ reputation sinks with the airline plagued by airline delays and cancellations, long boarding times and baggage handling issues.

In early August, Qantas asked senior executives to quit their cushy jobs and work full-time as baggage handlers for up to three months as an airline.

Colin Hughes, the airline’s chief operating officer, wrote to senior staff saying Qantas was looking for at least 100 managers to work in various airport roles up to five days a week.

Passengers can use the $50 travel credit when purchasing a return Qantas flight

Passengers can use the $50 travel credit when purchasing a return Qantas flight

Mr Hughes said he “didn’t expect you to take up this role in addition to your full-time position”, but noted it was a necessary move to respond to growing criticism of Qantas’ ability to handle passenger demand .

“During your time in the contingency program, you will be an integrated resource to ground service partners,” the airline’s chief operating officer wrote.

“This means you will receive a listing, be scheduled to trade, and be monitored and managed in live trades by our great management partners.”

QantasLink topped the list of canceled flights in April this year, with 591, closely followed by Qantas with 426, figures from the Office for Transport Infrastructure and Economics show.

May was even higher with one in 13 Qantas flights canceled or 7.6% of the airline’s total flights, up 5.1% from the previous month.

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